General terms and conditions

e-shop ergonomickénosiče.sk



Article I.


The operator of the website (e-shop) www.ergonomickenosice.sk is the company Timali s.r.o., with its registered office at 913 21 Trenčianska Turná 1160.

The seller is Timali s.r.o., based in Trenčianska Turná 1160, 913 21 Trenčianska Turná.

The supplier of goods and services offered in the e-shop www.ergonomickenosice.sk is the company Timali s.r.o., based in Trenčianska Turná 1160, 913 21 Trenčianska Turná.

The buyer is every visitor to an e-shop that has made a binding order through the e-shop. For the purposes of the Act, especially Act no. 102/2014 Coll. Consumer means a natural person who, when concluding and performing a consumer contract, does not act within the scope of his business, employment or occupation.

An e-shop is a computer system located on the Internet with a public access that allows the ordering of goods and services remotely via an electronic device.

Goods or services are all products published on the e-shop website, which can be ordered (they have the price and this is not zero).

The buyer fully recognizes electronic communication, especially via e-shop, e-mail communication as well as telephone communication, unless it is undisputed that the seller communicates with the buyer or an authorized person.

The relationship between the seller and the buyer, other than by remote electronic devices and not the relationship between the information society service provider and the recipient of the information society services, will only apply to those terms and conditions which are in accordance with the law and logical arrangement of the case , unless otherwise agreed between them.

Contact information

E-shop operator www.ergonomickénosiče.sk:

Business name: Timali s.r.o.

Place of business: Trenčianska Turná 1160, 913 21 Trenčianska Turná

Company ID: 51278812

Tax ID: 2120666669

VAT ID: SK2120666669

The company is registered in the Commercial Register of the Trenčín District Court, Section Sro, Insert 35869 / R


Bank connection:
Financial Institution: Fio
Bank Account / Code: 2801377042/8330
IBAN: SK2383300000002801377042
Variable symbol: order number


Mobile: +421 948 483 249

Email: info@ergonomickenosice.sk


Receiving orders via e-shop: nonstop

Opening hours: working days 8:30 - 14:30 h

Responsible manager: Ivana Kubáňová


Eshop has no stone shop.


Supervisory Authority: Slovak Trade Inspection (SOI)

SOI Inspectorate based in Trenčín for the Trenčín Region
Hurbanova 59, 911 01 Trencin
Phone: 032/64 00 109
E-mail: tn@soi.sk



Article II.

The price

All prices quoted for the goods are final, including 20% VAT.

The seller is bound by the price stated on the e-shop website at the moment of purchase.


Article III.


The order is made by confirming the ordering process in the e-shop by selecting the goods or services to the buyer, including complete filling in the order form and sending it to the seller. For proper and proper handling of the order, it is necessary to fill in the required data in the order and to choose transport options and payments for ordered goods or services.

By sending the order, the buyer agrees with the price of the goods and services ordered. The order becomes binding for the buyer by sending it, ie it is a proposal to conclude a purchase contract with the seller.

After sending the order in the e-shop, the buyer is automatically generated and sent an information e-mail informing the seller that the buyer's order for processing has been delivered to the seller. This e-mail is not a confirmation of the goods within the meaning of para. 4. of this article.

Confirmation of the order by the seller creates a purchase contract, which can be changed or supplemented only by mutual agreement between the buyer and the seller, unless otherwise provided by law or other legal regulation. By confirming the order by the Seller, the Seller's electronic message is sent to the Buyer's e-mail address or a short text message sent to the Buyer's mobile phone number, which the Buyer stated in his order with information to what extent the Buyer's order acceptance is undisputed. Electronic Seller's Report, by which the Buyer's order is not confirmed, rejected or refused. otherwise, the Buyer's order rejection is not clearly accepted.

s from the shop seller agree to these Terms & Conditions applicable.


Povolený počet znakov: 5000PRELOŽTE ĎALŠÍ TEXT S POČTOM ZNAKOV: 5000
If the seller is unable to fulfill the order or its part within the time limit for order processing with the maximum effort for reasons such as If the goods are not manufactured, are not available from the manufacturer or at the supplier's external warehouse, the manufacturer has made such serious changes for which it is not possible to execute the order or for reasons of force majeure, the seller may cancel the order by emailing the buyer. Also, the seller has the right to cancel the order if the buyer has provided false or misleading information in the order that cannot be verified, such as incorrect e-mail, telephone contact, or incorrect or incorrect. non-existent address. If the buyer has paid the advance, he is obliged to return it to the seller within 14 days.


Article IV.

Terms of payment

You can pay for goods and services in the e-shop in the following ways:

a) non-cash payment in advance to a bank account (based on an advance invoice) - the goods will be dispatched upon receipt of funds to our account

b) cash on delivery payment - you pay directly to the courier when receiving the goods

(c) an invoice payment with a maturity indicated on the invoice;

d) cash payment - it is only possible to take over the ordered goods, which is in stock at the seller. Does not apply to "on order" goods. This form of payment will be indicated by the buyer in a note before the order is sent.

(e) a gift voucher payment.

A gift voucher is a prepaid amount of money that a buyer can use to purchase based on enough free prepaid funds. The coupon expiration date is shown on it. The nominal value of the gift voucher can be agreed with the buyer.

Supplements for individual payment options are listed in Art. VI of these General Terms and Conditions.

Seller can provide buyers with discount options:

a) re-purchase discount

b) a one-off discount coupon discount

Discounts cannot be cumulated.



Article V.

Terms of Delivery

The seller is obliged to send the goods to the buyer within 30 days of the order creation, unless otherwise agreed, or if the delivery period was not longer.

If the goods are in stock, they are shipped according to capacity options as soon as possible, usually the next business day after order confirmation or the next business day after payment is credited to our bank account.

For goods that are "on order", the delivery time is given, until the end of which we will send you the goods from our warehouse. Business days are considered days.

If there are several goods and services in the order and part of them is not in stock, we inform the buyer about the possibility of partial deliveries.

Along with the goods, the customer is sent an invoice (tax document), instructions and other documents for goods or services from the manufacturer.

The place of supply shall be the place where the goods are delivered.

Seller carries out transportation to buyer as follows:

In Slovakia through:

a) Slovak Post, a.s., with its registered office at Partizánska cesta 9, 975 99 Banská Bystrica

b) Slovak Parcel Service spol. s.r.o., with its registered office at Senecká cesta 1, 900 28 Ivanka pri Dunaji

(c) courier company GLS General Logistics Systems Slovakia, Lieskovská cesta 13, 962 21 LIeskovec

(d) personal acceptance

(e) Seller's own transport

In the Czech Republic through:

a) Services Mail order, operated by Zásielkovňa s.r.o. at Muchovo namestie 3624/8, 851 01 Bratislava.

b) GLS General Logistics Systems Slovakia, Lieskovská cesta 13, 962 21 LIeskovec

In other countries of the world (except SR, CR)

a) through the Mailing Service s.r.o. at Muchovo namestie 3624/8, 851 01 Bratislava.

b) GLS General Logistics Systems Slovakia, Lieskovská cesta 13, 962 21 LIeskovec

c) of the Slovak Post, a seat of Partizánska cesta 9, 975 99 Banská Bystrica





Article VI.

Shipping charges and payment options


Prepay to bank account based on advance invoice we charge for shipping:

Slovak republic

a) transport by Slovak Post (small shipments up to 0.5 kg) with delivery within 3 working days after dispatch from our warehouse - 2,20 €

b) shipping by courier with delivery the next business day after shipping from our warehouse - € 3.30

c) For orders over € 89, the shipment is delivered by a courier company - free of charge


Czech Republic

a) transport through the service of the Order-shipment delivery point in the Czech Republic with delivery within 2 working days after dispatch from our warehouse - 3,30 €

b) for orders over 89 € and delivery via Mailbox - free of charge

c) transport by courier to the Czech Republic to the address within 3 working days after dispatch from our warehouse - 4,90 €

d) for orders above 119 € and delivery by courier - free of charge

Cash on delivery (you pay on download to courier):

Slovak republic

a) cash on delivery - a fee of € 1.30

for transport by Slovak Post (small shipments up to 0.5 kg) with delivery within 3 working days after dispatch from our warehouse jecelkova price for transport - 3,50 €

for shipping by courier with delivery the next business day after shipping from our warehouse, the total shipping cost is € 4.60

b) credit card payment - service fee of € 1.30

for delivery by courier with delivery the next business day after shipping from our warehouse, the total shipping price is € 1.30


Czech Republic

a) cash on delivery - a fee of € 1.30

for transport through the service Mailbox to the delivery point in the Czech Republic with delivery within 3 working days after dispatch from our warehouse is the total price for transport - 4,60 €
transport by courier company InTime to the Czech Republic to the address within 3 working days after dispatch from our warehouse - 6,20 €
Personal acceptance of the ordered and paid goods at the Seller's registered office is possible only during working days at 8.30 am - 2.30 pm We do not charge any fee after previous email or telephone agreement.


The seller may also agree with the buyer on a non-standard (above) procedure for sending goods or services as well as prices for those services.


The Seller may send goods that are immediately available to the Buyer and deliver the remainder of the order within the statutory period, provided that no additional postage is charged to the Buyer, other than that included in the order.




Article VII.

Transfer of ownership

The right of ownership passes from the seller to the buyer at the moment of taking over the item from the seller or carrier.


Article VIII.

Cancellation of the purchase contract

The buyer has the right to cancel the ordered goods or service within 24 hours of the purchase contract without any cancellation fee for goods manufactured to order according to specific consumer requirements or specifically for one consumer.



Article IX.

The right of the consumer to return the goods without giving any reason and informing the consumer


Consumer has the law no. 102/2014 Coll. on consumer protection in the sale of goods or services on the basis of a distance contract or contracts concluded outside the Seller's premises and on amendments and supplements to certain acts (hereinafter referred to as the "Act") pursuant to Section 7 and the following right to withdraw from the contract of sale up to 14 calendar days from the date of receipt of the goods, if the seller fulfills the information obligations under this Act, for other cases paragraph 1 applies. 2 or 3 of the Law. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before delivery of the goods.

If the consumer wants to use this right, he / she is obliged to send a written withdrawal from the contract by e-mail to info@ergonomickenosice.sk or to submit for postal transport no later than on the last day of the period to the address stated in the contacts. in the form of an entry on another durable medium. The consumer is obliged to send or deliver personally the subject of the contract from which he resigns together with all documentation - eg. the original of the invoice, instructions and other documentation for the goods delivered to it together with the goods, but no later than within 14 days from the date of withdrawal (Section 10 (1) of the Act). We encourage buyers to make a copy of the invoice for their own use and send the goods by registered mail and as an insured item. You can use the following form to withdraw from the contract: Purchase contract withdrawal form (http://www.ergonomickenosice.sk/obchodne-podmienky/odstupenie-od-kupnej-zmluvy/)

Do not send the goods to us on delivery, the shipment will not be accepted.

The e-shop operator will return the paid service for the goods / service, including the costs of transport within the meaning of the provision. §9 ods. 3) of Act no. 102/2014 Z.z. as well as the costs demonstrably incurred for ordering the goods within 14 days of the date of delivery of the withdrawal, but does not have to return the money before the goods are delivered or the consumer does not show the goods, unless the seller has suggested picking up the goods themselves.

The cost of returning the goods is borne by the consumer.

The right of withdrawal does not apply to goods and services as defined in §7 para. 6 (a) a) to l) of Act no. 102/2014. Z.z.

The consumer shall bear any reduction in the value of the goods caused by its use beyond what is necessary to determine the functionality and characteristics of the goods.


Article X.

Rental of goods

By the lease agreement, the landlord leaves the tenant for the specified fee (plus shipping) to use it temporarily (in the agreed time). Lease agreement means sending an electronic order through the e-shop ergonomickénosiče.sk

The lease is closed for a fixed period. The borrowing period ends on the day the item is sent back to the lessor. The tenant pays the cost of transporting the goods to the landlord (by the recommended form of transport). The date on the postmark is decisive.

The lessee is obliged to acquaint himself with the conditions of lending the goods before ordering the service.

The lessor does not bear any form of liability for damage caused by improper use of the borrowed goods.

The Lessee may not make any modifications or changes to the Borrowed Goods without the Lessor's express consent.

The Lessee undertakes to notify the Lessor, without undue delay, of any damage, destruction, loss or theft of the leased property via telephone or email contact listed on the Contact page.

The lessee undertakes to bear full property responsibility for the leased thing. The lessee is obliged to take care not to cause damage to things. In the event that a liable damage arises, the lessee pays a fee of EUR 12.00. In case of loss of rented property or if the damage is irremovable, the landlord will apply a contractual penalty in the amount of the deposit. This makes the deposit paid non-refundable and remains the landlord.

The lessee is obliged to return the goods in the condition in which they were delivered. He sends it at his own expense. The condition is to insure the package, because in case of loss, our eshop is not responsible for the loss.


Article XI.

Withdrawal from the order to borrow the goods

The lessee is obliged to return the goods as they were delivered. He sends it at his own expense. The condition is to insure the package, because in case of loss, our eshop is not responsible for the loss.

The lessee has the option to cancel his / her order free of charge within 24 hours before the day of sending the rented item, respectively. before the specified date of personal delivery of the leased item. The tenant cancels the order by sending an email to the contact address listed on the ergonomical site

It is not possible to withdraw from the contract after the goods have been shipped. It is also possible to arrange a shortened rental period of at least 3 days.

The lessor may withdraw from this contract if the lessee uses the leased property for a longer period of time than the agreed loan period, without prior agreement, that the lessor agrees to extend the loan period. At that time, the tenant will be charged a contractual penalty of € 1.80 for each day of delay.


Article XII.

Rights and obligations of the parties

The parties to the contract are the seller and the buyer.

The buyer is required to:

download the ordered goods

pay the agreed remuneration for the goods received to the seller,

check the integrity of the package or and the goods themselves when it was downloaded.

Seller is required:

deliver goods to the customer in the required quality, quantity and agreed price

together with the goods or additionally send to the customer all documents for the goods, such as invoice for goods, complaint letter, instructions for use in codified form of the Slovak language.


Article XIII.


Personal data are processed in accordance with Act no. 18/2018 Coll. on Personal Data Protection, as amended.

The Operator does not provide personal data of the Buyer to a third party, in addition to the selected shipping company that provides the delivery of goods or services, or to the state authorities in case of inspection, or to an intermediary, on the basis of a mutual agreement concluded under Act No. 18/2018 Z.z.

The operator is obliged to provide personal data before making it available to unauthorized persons, by taking appropriate technical and organizational measures. Also, all employees of the operator are obliged to maintain confidentiality with respect to personal data.

The data subject has rights as defined in the provisions of § 19 et seq. Act no. 18/2018 Z.z. on the protection of personal data, as amended by the amendments, namely:

(a) the right to information which is fulfilled by such content and terms and conditions;

(b) the right to request access to personal data relating to the data subject - Section 21 of the Act is based on your right to request and how your data is processed, and you may address this request to a contact email.

c) the right to rectify personal data - § 22 of the Act allows you to correct personal data if they are out of date

d) the right to delete personal data - § 23 of the Act will be used if you do not want the operator to further process personal data

e) the right to limit the processing of personal data - Section 24 of the Act is applicable if you believe that personal data have been processed in violation of the law,

f) the right to object to the processing of personal data - Section 27 of the Act,

(g) the right to portability of personal data;

(h) the right of initiative to the supervisory authority in relation to the processing


The operator obtains the following personal data from the buyer: title, name, surname, address, delivery address, billing address, telephone number, e-mail address that is processed for the proper handling of your order. This personal data is kept for 10 years for archiving purposes. As part of order processing, personal data are processed for the purpose of issuing invoices, issuing stock (delivery) letters, securing transport as well as accounting in accounting.

An operator does not process specific category personal data, except in the case of Art. 9 (2) GDPR where under a) the person concerned has expressly consented to the processing of these personal data for one or more specified purposes, namely the sending of the child's disability card to claim the discount on the price of the carrying device.

Heureka Shopping, s.r.o. has been entrusted by an operator who is the operator of the heureka.sk internet portal with the verified customers service. registered office Karolínksa 650/1, 186 00 Praha, IČO: 02387727, to process single personal data on behalf of the e-shop operator in the name, surname, e-mail and information about ordered goods for the purpose of purchasing quality evaluation. For the purposes of this evaluation, the broker will send a one-time email to the buyer with the option of rating.

If the buyer has agreed to process personal data in an e-shop for e-mail marketing, he has agreed to send e-mail messages to a contact e-mail address.

 Personal data for email marketing purposes in the name and surname, email address provided for five years. These personal data are not provided to third parties.

The buyer may withdraw his consent at any time by sending an Appeal to the processing of personal data, which we will delete immediately. You can also opt-out by checking the box in the user's user account (if the buyer asked to create a user account). From our side, we will no longer use your personal information for email marketing purposes.


Article XV.

Final provisions

The Seller reserves the right to amend these General Terms and Conditions of Sale and Claim Terms without prior notice to Buyer. In the event of a change in the general terms and conditions or the terms of the complaint, the entire purchase process is governed by the general terms and conditions that were in force at the moment of sending the order to the seller and accessible on the seller's website.

Complaints are also an integral part of these general terms and conditions.

By sending the order, the buyer has read the general terms and conditions as well as the terms of the claim.

These conditions were elaborated within the e-shop certification project nakupujbezpecne.sk

These general terms and conditions are available at the registered office of the company for inspection by the buyer as well as on the e-shop website.

If the consumer is not satisfied with the manner in which the seller has settled his claim or if he believes that the seller has violated his rights, he has the opportunity to apply for redress to the seller. If the seller responds to the request for remedy or does not reply to it within 30 days from the date of its dispatch, the consumer shall, pursuant to Section 12 of Act no. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on the Amendment and Supplementation of Certain Laws The Right to Submit an Alternative Resolution to its Dispute. The relevant entity for the alternative solution of consumer disputes with the e-shop operator is the Slovak Trade Inspection (www.soi.sk) or another competent legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (http: //www.mhsr. Consumer-Dispute-List-Alternative-Consumer-Dispute Resolution (146987s), with the consumer having the right to choose which of these ADR entities to refer. At the same time, the consumer can use the online dispute resolution platform, available at http://ec.europa.eu/consumers/odr/, to submit a proposal for an alternative dispute resolution. Information on design charges can be found by the consumer on the website of a specific ADR entity.

Otherwise, unregulated relationships in these general terms and conditions as in their integral parts (attachments) are governed by the relevant provisions of, in particular, Act No. 40/1964 Coll., Act no. 250/2007 Coll., Act no. 102/2014 Coll., Act no. 122/2013 Coll., Act no. 22/2004 Z.z. as well as Act no. 513/1991 Coll.

In the event of the conclusion of another contract with the Buyer with different terms, the terms and conditions set forth in the Contract shall prevail over the General Terms and Conditions.

These General Terms and Conditions, including their integral parts, come into force on 12 June 2019

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